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Need help choosing your ideal matcha or perfecting your preparation? Our passionate team will be happy to assist you.
FAQ
Our Matcha
What makes Arigato Matcha so special?
Our matcha is unique because it comes from a historic family farm in Uji, Kyoto, which has used rare traditional cultivation methods (such as honzu) since the Edo period. This matcha is normally reserved for the Japanese market, making it an exclusive and very high-quality product that we are privileged to offer you.
Is your matcha organic?
We prioritize natural management of our tea fields, without extensive use of synthetic inputs. Our focus is on quality and respect for the cultivation traditions that have made Uji matcha famous.
What is the difference between ceremonial matcha and culinary matcha?
Ceremonial grade matcha is the finest, ideal for drinking pure, with a sweet flavor and pronounced umami. Culinary grade matcha, on the other hand, has a more robust flavor and is perfect for lattes, smoothies, and baking. At Arigato Matcha, our H008 is a reserve ceremonial grade matcha, the flagship of our range.
Preparation and tasting
How to prepare a traditional matcha?
For a perfect matcha: sift 1 to 2 teaspoons of matcha into a bowl. Add 50 to 70 ml of hot water (70-80°C, not boiling!). Whisk vigorously with a chasen (bamboo whisk) in a "W" motion until a fine, even foam is formed. Enjoy immediately.
How to make a matcha latte?
Prepare a shot of matcha as you would for traditional matcha (with a little less water). Heat and froth about 200ml of your favorite milk. Gently pour the frothed milk over your matcha. Find our complete guide on our blog!
What is the ideal water temperature for matcha?
The water should be hot, but not boiling, ideally between 70°C and 80°C. Water that is too hot can burn the matcha and give it a bitter taste.
Orders & Shipping
What are the health benefits of matcha?
Matcha is a powerhouse of antioxidants (especially EGCG), provides gentle and sustained energy without jitters thanks to L-theanine, improves concentration, supports metabolism, and aids detoxification. It's a true wellness ally!
Does matcha contain caffeine?
Yes, matcha contains caffeine (also called theine). However, thanks to the presence of L-theanine, its effects are milder and more prolonged than those of coffee, avoiding energy spikes and sudden crashes.
Can matcha help me focus?
Absolutely! L-theanine promotes the production of alpha waves in the brain, inducing a state of "relaxed alertness" that improves concentration and mental clarity.
Orders & delivery
What are your delivery times?
Our orders are usually shipped within 48 hours and delivered within 2-3 business days in Canada.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number to follow its progress.
What should I do if I have a problem with my order?
Contact our customer service via the contact form. We will do our best to resolve the issue quickly.
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Return Policy
For food safety and hygiene reasons, we do not accept returns or exchanges on our products.
Our products are food items sensitive to variations in temperature and humidity. To guarantee you absolute freshness and impeccable quality, each product shipped is stored in optimal conditions before dispatch. Once delivered, we unfortunately can no longer guarantee its perfect preservation, which is why no returned product can be resold.
Order Issue
If your package arrived damaged, please contact our customer service with a photo so we can find a solution.